UI Care

With UI Care, you'll extend your warranty
to five years and enjoy these exclusive benefits:

Priority RMA Service

Receive your new replacement as soon as the next business day.

Free Return Shipping

Your replacement comes with a prepaid shipping label to ensure a free, no-hassle return.

Unlimited Replacements

We guarantee a quality product that meets your needs - no matter what!

Visit rma.ui.com

Submission Process

UI Care Support Process

Request Replacement via rma.ui.com

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Receive your new product as soon as the next business day.

Receive your new product as soon as the next day.

Return the Original Device for Free

We include a prepaid shipping label with your replacement.

Normal RMA

Request Replacement via rma.ui.com

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Return the Original Device

You cover the shipping cost of your return package.

Your Returned Device is Inspected

Our RMA team verifies the issues outlined in your ticket.

Your Replacement is Shipped

Once your device's issues are verified, we send your replacement.

Eligible Devices

Dream Machine Pro
UniFi OS Console Buy Now
Dream Machine Special Edition
UniFi OS Console Buy Now
Switch Pro 24 PoE
UniFi Switch Buy Now
Switch Pro 48 PoE
UniFi Switch Buy Now
Switch Enterprise 24 PoE
UniFi Switch Buy Now
Switch Enterprise 48 PoE
UniFi Switch Buy Now
Switch Enterprise XG 24
UniFi Switch Buy Now
Switch 24 PoE
UniFi Switch Buy Now
Switch 48 PoE
UniFi Switch Buy Now
Next-Generation Gateway Pro
Routing Offload Buy Now
Cloud Key Gen2 Plus
UniFi OS Console Buy Now
Switch Mission Critical
Smart Power Buy Now
Network Video Recorder
Video Recorder Buy Now
Network Video Recorder Pro
Video Recorder Buy Now
Dream Wall
UniFi OS Gateways Buy Now
Read full UI Care Terms and Conditions
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